CAMPING-CAR PARK
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Bought a privileges pack in 2023
Bought a privileges pack in 2023. We used it once to stay in Nantes. This year they took 29 euros from our bank account, we emailed for a refund as we had no intention of using camping car parks this year, only to be told we had already booked a reservation in Nantes and used the privileges pack and wouldn't be refunded. I replied to tell them the booking was in 2023 not 2024, again I asked for refund, they acknowledged they had made a mistake but would still not refund stating that an email was sent and we needed to cancel 30 days before. This is required by law, but no email was sent and they have no proof of sending one, so basically they have just stolen money from my account. Now they are ignoring my latest email still requesting a refund. Be warned Camping Carparks are THIEVES with very poor customer service.