Economy Energy
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Would definitely give no stars if an…
Would definitely give no stars if an option. Came to the end of a deal and the options were poor and so I went elsewhere. Final meter readings given and a change of address as I also happened to move house. They advised me to cancel my direct debit. No final bill available at the time(refund expected). I then received an email with a warning letter attached (written to my old address) telling me to contact them as my direct debit had been cancelled. I made contact, they apologised, said it was sent in error. I asked them to chase my final bill. Later the same day, I received another email me warning about my cancelled direct debit again. Not impressed, I called and eventually spoke to 'Abi in North East Office'. She has informed me that I am due a refund but they will not give me any indication whatsoever as to when I will receive it. They have a massive backlog. Classic case of getting you in with a reasonable deal and then treating you badly thereafter. Big mistake!! Standard generic response when I have already supplied my account details. Waste of time.