Rightmove
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Failure to pass information to the estate agent.
A property came on the market on the 29th June 2023 and I recieved an alert email as it matched my search criteria. I requested to view the property within 1 hour of it being advertised on Rightmove using the link on the Rightmove website. This gave me a link email requesting more personal information such as my annual income, job title etc, which I completed. There is a little clause at the bottom saying that failure to provide this information would effectively delay my enquiry. Once this was completed I received a conformation email, also with a little clause at the bottom saying that this enquiry would only been seen by the estate agent . I hadnt heard anything from the estate agent and called them on the 1st July. The estate agent told me that they had not recieved any enquiry from me from Rightmove and that the property had now reached maximium viewing capacity. I have enquired about several other properties that I have recieved an email about that are advertised on Rightmove and havent received anything from the estate agents. I believe that Rightmove is not working as intended and is failing the public by not passing on information adeqently. This is in breach of their terms and conditions.