Lyca Mobile UK
View company profile →
Don't use them, absolute rubbish.
Tried to buy an eSIM in preparation for a trip to the USA, absolutely useless... partly my fault for misreading the details around the eSIM but I suspect it's not fit for purpose. This is really a 1 star review because the customer service is absolute rubbish. I tried to use their live chat feature 3 separate times (I can't call because I have no functioning eSIM!), AI agent is crap, the "live" agents couldn't see my messages and kept disconnecting the chat and there's also no sound to alert you that anybody has messaged you back - terrible from an accessibility standpoint. They also snuck auto-renewal onto this eSIM which I now can't cancel because the eSIM number doesn't work for login purposes! ARGH! Thankfully £12.50 is a small price to pay to learn never to use Lyca Mobile again. Edit: I can absolutely confirm that in one of the live chat sessions I sent a number of messages which apparently weren't seen or received on the agent's end. A representative from Lyca Mobile has since emailed me to try and follow up on this. As much as I appreciate that, it's come too late - this has been a total headache. I've finally managed to cancel the auto-renewal and now I'd like to wash my hands of the whole thing. They've also tried to take this review down. Classy!