Banning Dental Group
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Terrible reception staff and poor processes
UPDATE I took Banning to small claims, they failed to attend. The hearing went ahead without them and the judge reviewed the evidence and found that Banning were wrong. Their so called smile trial is not listed in their costs and should never have been charged just because I changed my mind. Nor were their cancellations fees fair or clear. I was then awarded these paid costs back. Be aware. This dentist is not ethical in their practices. Their head office staff are inexperienced and manage complaints terribly. This is been a painful 18 months. I'm just glad I've finally had justice. Now let's see if I can get the money out of them. I have been receiving treatment for composite bonding at the Canning Street facility, and I must say that the entire process has been incredibly frustrating. While the dental doctors are skilled, the administrative staff, receptionists, and management have been extremely poor in their service. Their lack of professionalism has led to me cancelling my final treatment as I can no longer tolerate their subpar level of service. This experience has left me worried that if there are any issues with the bonding itself, resolving them will be a daunting task. You wait ages past your appointment time and for busy working people this is extremely frustrating. I've been going through this process for over 6 weeks now and days away from my actual bonding treatment appointment, and instead of looking forward to my new smile I was so frustrated yet again by their terrible lack of correct and accurate information I've cancelled instead. I would not recommend UPDATE I have been trying to cancel my loan agreement and they have refusing to do this. Their so called complaints officer who now says he's the ops Director is beyond useless. Spends ages on the phone asking you to repeat the same questions. And then does absolutely nothing, after multiple chases through myself and TABEO they still have not formally cancelled my treatment plan and I'm being told by TABEO that I am liable until the clinic authorises the cancellation of the agreement. Which everyone is ignoring to do. I am now taking this practice to the FCA and also dental ombudsmen for malpractice Update, I'm now taking this practice to small claims court. With a hearing in May
