Nuffield Health
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Very dirty and smelly wet lobby area - Surbiton
Wet lobby area and female showers in Surbiton Nuffield are very dirty. There shower tiles appear dirty with now with yellow/orange marks as if not cleaned for a while. Mould present. The facilities are a bit dated but there is no excuse for them to also be filthy. But the worst is the wet lobby between female changing rooms and swimming pool: it smells, there always are brown/ orange water puddles on floor and the (apparently) white floor tiles are now brown/ black all the way in the middle. Clearly not cleaned to a standard or often enough. Then people walk through it and go in the pool/ spa. Truly disgusting. When I raised it with the reception staff I was shrugged off, and told to fill in a complaint form! As if they could not have gone, check it and address it. Very disappointing as the building is wonderful and the classes great. Pure negligence to keep the place clean. Considering this is a ‘ flagship ‘ Nuffield centre with the highest membership price, I hope this will now be addressed and rectified.