PMT Online
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Failure to fulfil order
Have bought in-store with these guys before with no issue, but on this occasion, the particular guitar ( Gretsch Electromatic Pristine Ltd CB) I was after was only available online. Ordered and paid for said guitar, but when we went to check for a delivery update the next day, we had an email explaining that there was an error in their system, and they could not fulfil my order. They did ask if there was anything else I would like instead, but I was after a particular model, so obtained a refund (which, in fairness, was processed quickly). I have noticed, however, that the guitar I was after is still being advertised for pre-order, but at a price of £91 more than I had paid. With the guitar presumably still being available, I am somewhat disgruntled that they weren't prepared to fulfil my order, even if I had to wait. Ultimately though, I have been done a favour, as I have managed to find the same guitar at a smaller, independent music shop for about £35 less. Next day edit: I notice they have now removed the listing from their website, so I have given them the benefit of the doubt and upped my two star rating to three.