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Ramona Thiel

Ramona Thiel

Member since Invalid Date
1
Review
1.0
1 out of 5 stars
Average rating

Reviews by Ramona Thiel

ROCK Insurance Group logo

ROCK Insurance Group

View company profile →

1 out of 5 stars
May 10, 2025

Horrendous experience!

Horrendous experience!! I had used them before and no issues. However, everything has changed now. I had to add a new medical condition to my existing travel insurance and was expecting to maybe have to pay a little bit more. To my horror, Rock Insurance now don't want to cover me anymore and forced me to cancel my insurance and I had to take one out elsewhere again. On top of that, they only want to issue a refund of 65%!!! Customer Service is useless, as well. I have now managed to log a complaint after have been previously lied to. If you don't want to waste money and time, stay away from them!!!