APOLLO Insurance
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Brutal Customer Experience -- Like it's 2006
My tenants insurance was cancelled over a $63.26 balance (due to CC being fraudulently used and therefore cancelled) — with next to no communication from Apollo. I didn’t even know there was an issue until I got a generic “your policy has been cancelled” email, which I tried to reply to — only to find out it was a no-reply address. No clear instructions, no link to pay, and no option to resolve it online. By the time I got in touch (which was its own frustrating loop of bot interactions), I was told the payment had already been sent to collections. Over sixty bucks. I asked to pay Apollo directly — was told that wasn’t possible anymore. Despite what their bot initially said, I had to call a separate third-party collections agency and pay over the phone like it’s 2006. What’s worse: I never received a single reminder about the missed payments, failed payment attempts, or impending cancellation. No human follow-up. Nothing. A completely preventable issue, made worse by poor communication and a terrible user experience. Avoid.