Not a quality experience
It is quite difficult, if not impossible to get any customer service support. There is no contact phone number, the chat function doesn't connect to a human to assist and cancellation action does not occur within their stated time frames. First session experience was the tutor entered the session over 10 mins late, engaged in discussing how tired they were instead of engaging in learning activities to then end the session early. Definitely does not live up to the advertised services and quality. Still awaiting for my request to cancel to be actioned above their service time frame.