uthmaan

May 23, 2024

Avoid at all cost if you care about your precious pets!!!

I am writing to express my profound dissatisfaction with the inadequate care and unprofessional conduct our kitten received at your clinic on May 16th, 17th, and 20th, which tragically led to our kitten's untimely death.Despite our meticulous efforts to ensure our kitten received all necessary treatments, including vaccinations, injections, and neutering, from your surgery, the care provided during this critical period was shockingly substandard. Mr. Maidment's « Sam » negligence was deeply troubling. He failed to administer the necessary medication to our kitten on two separate occasions and neglected to prioritize immediate treatment, merely scheduling follow-up appointments. By May 20th, our kitten's condition had significantly worsened under his care. Mrs. Rowe's conduct was equally appalling. Without even examining our kitten, she baselessly accused us of neglect and demanded £800 for unnecessary treatment. She further demanded an outrageous £15,000 for another treatment, threatening to involve animal welfare if we didn't comply. Her actions were clearly driven by financial gain rather than genuine concern for our kitten's welfare.Moreover, Mrs. Rowe's propensity for fabricating falsehoods and falsifying records to cover up the inadequacies and incompetence of her newly trained veterinary staff is deeply troubling. Furthermore, Mrs. Rowe made baseless claims about our kitten's health status without conducting any blood tests, suggesting COVID-19 or other serious viruses. After our kitten's euthanasia, she insensitively remarked that even the NHS couldn't have achieved a better outcome. This delay in care, exacerbated by her preoccupation with other patients and focus on contacting our insurer, was utterly inexcusable. The lack of accountability and empathy demonstrated by both Mr. Maidment and Mrs. Rowe is utterly unacceptable. Mr. Maidment abandoned our kitten without providing adequate care, while Mrs. Rowe's actions were driven by financial considerations and classist attitudes. Mr. Maidment's irrelevant inquiry about whether our kitten was purchased abroad further highlighted their prejudiced approach. We have initiated contact with the Royal College of Veterinary Surgeons, and an investigation has been launched into the conduct of Mr. Maidment "Sam" and Mrs. Rowe regarding their alleged neglect and inadequate care of an animal. In conclusion, if the well-being of your beloved pet holds any significance to you, I strongly advise avoiding this establishment.