LifeStance Health
View company profile →
Very unprofessional and scatter…
Very unprofessional and scatter brained. I scheduled an appointment with a provider named Madison Maskalunas. I joined the session and a woman by the name of Kiara Hernandez hopped on the call to tell me ahead of time that an "adult patient form" was not completed and I should go to the patient portal to complete my "adult patient portal". I asked if it was sent to my email, she said, "yes." Then she said, "oh, that's the problem, you don't have an account yet." She then dropped from the call. I then logged into my existing account via the LifeSource patient portal. I didn't see a form in there. Madison then hopped on the call, said about 2 words and then the call got disconnected. I waited for about 5 to 8 minutes while she reconnected. When she got back on the call she said she was on vacation, technically, and is not in Illinois. Which seems weird given laws around practicing medicine out of state. Made even weirder by the fact that she is technically on vacation. She then disconnected again. Complained about her internet connection. The session was very unprofessional. She kept trying to rush me through the session that she was over 10 minutes late. She then complained that the questionnaire wasn’t complete. I informed her that I’ve completed it 3 times already. She then turned off her camera. She then came back on the call. I asked if I can record this session. She got really scared and said, no no you can’t record this. She’s in AZ. When I asked her if she was recording she said no. She told me that every patient has to be checked in by Kiara. I asked for a last name and she said, “I don’t even have that. It would be someone different regardless.” I’m assuming she was referring to her assistant. But strangely, she also said that Kiara is not her assistant. She then said something along the lines of, “I don’t think I’m the right provider for you.” and something about having a better provider for me. She then said that LifeStance will be reaching out to schedule with another provider.