Princess Cruises
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Princess Cruises - NEVER AGAIN
We have been on many cruises and just returned from the Fjords on the Sky Princess. I have to say although the Fjords were amazing the standard of service offered by Princess was way below the standard offered by other cruise companies and by Princess a few years ago. It was taking up to an hour to get drinks, this wasnt down to inefficiency of the staff but the lack of staff. We would order by the App, a staff member and finally by waiting for at least half an hour at a bar. This was also the same in the buffet food area where it would take an age to get a coffee/tea, the staff seemed to avoid eye contact but i’m sure this is due to them being rushed off their feet as they were short staffed. I never received a hot cappucinno unless i went to deck 5 to the International Cafe but the food was fine and plenty of choice. The service in the restaurants was also slow, taking us two hours to have our meal. We found The Soleil provided the best service. The food was fabulous. Seating was an absolute nightmare, there were 4 in our party and it was impossible to get seating together in any of the venues we wanted to attend for entertainment. When we did eventually find a seat we wouldnt leave, knowing we wouldnt manage to get another one. There was not one night where we were able to sit somewhere of our choosing. The ship is catering for too many people without offering them the leisure areas. On the penultimate day I was so frustrated I needed to address it with Customer Services, i had the unfortunate pleasure of meeting Katianna from Ukraine who seemed very insulted that I should even go to the desk to raise this issue. Although I addressed her in a calm manner she was very rude and just shrugged her shoulders at me asking me what i expected her to do about my seating problem! We know this was a major problem for many people on the ship. We are so disappointed with Princess that we have to decided NOT to do the New Zealand cruise with them which was planned next year or any other cruises with them for the foreseable future. We expect a far better service and not just a Taxi service from one location to another. We usually see senior officers walking around engaging with passengers and ensuring staff are being attentive, they were very elusive, probably due to the amount of complaints they were receiving, we were advised over 2000 complaints had been noted. Princess management, if you have a ship to full capacity then ensure you have the staff on board to offer a relaxing and enjoyable holiday for your passengers, we have had a weeks worth of stress and disappointment.