TR
Travis Perkins
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Incompetent and zero customer care
I regularly do small building project so have tried to use TP before, with generally poor results. However, their Pontypool branch is conveniently located so when I needed to hire a floor sander I thought I would have another go. Submitted hire request online and received automatic response saying someone would be in touch. No one contacted me. After 10 days, and nearing the hire period, I called the local depot. Phone answered promptly but after explaining my reason for phoning was just put on hold. Spent 15 minutes listening to a taped message telling me how great TP is. I hung up. Such poor service - rude and unfriendly. Won’t be wasting any time on them again