Sheila

Apr 26, 2023

Lies, delays, excuses and charged more than quoted.

I inquired about having a car shipped from Florida to Ohio on 4-8-2023 and received a text and phone call from John Gatsby. On the phone he gave me a quote and after I stated I was getting numerous calls and texts from different companies, I wanted to do my research. He stated he could possibly offer me a discount or coupon. On 4-10-2023, while doing my research, I was contacted by Mr. Gatsby again. He provided me the same quote and when I asked about discounts, he relayed that they were already giving me the lowest and realistic price in which my car could be easily shipped. I accepted this price and we set up a date when the car would be picked up. We agreed on 4-13-2023 at 3pm. He emailed me a form to complete and requested a deposit. I confirmed the deposit amount and was told the balance would be paid at delivery. I noticed the form had a different pickup date than I was quoted, but Mr. Gatsby quickly had it corrected and sent me a new one. The deposit was paid and form signed with a pickup date of 4-13-2023 at 3pm. 4-13-2023 3 pm came and went. No phone calls, no pickup. I waited a while in case the driver ran into problems in finding the location, etc. I never received a call from anyone, so I called Mr. Gatsby at around 7pm. He said he would call me back. He did 45 minutes later with an excuse I accepted at that time. He also told me the car would be picked up the next evening between 3pm and 5pm. I called at 515 and left a message for Mr. Gatsby. He called me at 530pm stating he would have to find another driver and the car may not be picked up until that following week. Of course this as unacceptable. I told him how I chose his company because he had a good rating and he was so nice with me, but now I was feeling skeptical and scammed. My elderly mother was waiting on this car in another state as she had no transportation and was expecting it by the 16th since that’s the latest time, I was promised it would be there. Mr. Gatsby called me back stating he found another driver and the car would be picked up by the 16th or 17th, but it was going to cost me more. WHY? Because Mr. Gatsby stated he had to find a quality driver to get my elderly mother the car. Charge me another $85 for your delays, poor customer service and unreliable drivers.?? Ridiculous, but I needed to get my other this car. He sent me a new Authorization form to fill out a in an email. I filled it out and expressed my frustrations at what was happening in the email with the form. He basically texted me, stated I just need to reply confirm. Then he called me telling me he knew I was mad but didn’t need all that in the email or the carrier would not pick it up. He was sending me another one to “just reply confirm.” He sent me a text asking me to confirm. I did. Reluctantly, but defeated. So, the carrier called me to confirm he would pick up on the 15th in the afternoon. It was picked up after by 7pm. The driver, Omar stated he would have it to my mother by 7am on Monday the 17th. My mother called Omar around 8 or 9am on Monday because he had not shown up yet. He told her he ran into an issue and would not be there until 7pm. He shows up closer to 8pm. My mother calls because he is asking for a cash payment. I speak with Omar and offered my credit card, the same credit card that Mr. Gatsby accepted for the deposit. Omar tells me NO, it’s Cash on delivery only. No checks. No credit cards. It must be Cash App, Venmo or cash. I apologized for the lack f communication, but the information I had said payment on delivery, and nowhere did it say that payment had to be cash. I do not have or use any of the payment methods Omar requested, so I had to call and ask a family member to do it for me so my mother could have the car. I was promised by Mr. Gatsby that they would be in touch with me numerous times throughout the transaction with real time updates. BULL CRAP The car was delivered on 17th and Mr. Gatsby did not contact me until the 23rd. Then asks for a survey. This company sells a good deal on the phone, but they are full of lies, excuses, unkept promises and charge you more for their incompetency. I hope I never have o use a car transport service again and if I do, it will not be them. I will be sure to tell anyone I know not to use them. This whole experience caused wasted time from work, a lot of stress and anger as well as an even bigger mistrust of others, not to mention more money. Scammers. Call your customers and let them know if there is an issue. Keep your promises and don’t charge them more when you have unreliable drivers with lame excuses. Provide the service you promised for the fee you quoted.