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I was booked a 3 room
I was booked a 3 room, last 12/07-13/07 at Gran Canaria in Folkestone to enjoy the weekend,last minute booking, when I arrived at the hotel, was overbooked and they told me the booking was cancelled..I did a booking with a refund, I tried contacting them for get my refund, they closed 2 times my request because the hotel cancel the booking they said I need talking with the support I did, I sent a lot email , tried the chat after a while a get one answer to apply with a refund link , I did reply saying I already did… until today I waited for the answer…Never more I will booking with them again… Terrible customer support!