JD Sports
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Poor Quality Product and Disappointing Customer Service – Not Worth £160
I purchased a pair of CLOUD WP BLK/BLK shoes for £160 from JD Sports (Brent Cross branch), expecting premium quality. Unfortunately, after only a short period of normal wear, the shoes began to deteriorate – something that shouldn’t happen with such an expensive item. I returned them for inspection, genuinely believing it was a manufacturing fault. But JD Sports responded saying it was just “wear and tear” and refused to offer any refund, credit, or replacement. For a £160 product, this is completely unacceptable. Their customer care did not take the issue seriously, and the whole process felt like they were just trying to avoid responsibility rather than supporting a loyal customer. Extremely disappointed – I won’t be shopping with JD Sports again, and I would not recommend them if you’re looking for reliable products or proper customer support.