Hort Estate Agents
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Avoid!!
We viewed two properties with Horts. The next morning, Emma called my partner for feedback and asked for figures, which he guessed with rough figures since I was handling our mortgage discussions (and he informed her of this). Emma then forwarded this incorrect information to the seller, asking for their best offer. When we provided the correct figures later, she told us she had already shared the incorrect ones with the seller. While I understand agents want a sale, it’s crucial to wait for accurate information. This mistake meant we couldn't offer a lower figure without appearing disingenuous. As a result, we decided not to pursue that property due to the chaotic process. We then inquired about a different property from another Horts branch, but Emma continued to contact us despite it being a separate branch. When I requested a different agent to arrange a viewing, I was promised a call back but instead received a call from Chris. He hadn't contacted the sellers as we was promised to arrange a viewing and instead questioned our financial capability, implying we couldn't afford the properties we were interested in. I had to prove our affordability via emails with our mortgage broker, despite already providing a mortgage in principle, which wasn’t required for the previous two viewings. After providing our mortgage in principle and multiple emails proving our maximum affordability, which was within the budget of the properties in question, Chris still felt the need to personally contact our mortgage advisor, showing little belief in us despite all the proof. We eventually secured viewings but ended up canceling them after finding a property through another agency that treated us with honesty and respect. Overall, my partner and I felt mistreated throughout the process and would not recommend using Horts. Fortunately, we found our home through another agency and had a much better experience without any doubts or questioning.