Browns Restaurants
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There’s a reason why the completely refurbished restaurant in George St. Edinburgh is empty
Had to leave and cancel our booking at the table - so bad. The dining experience is atrocious and they don’t get it! The George Street Restaurant is not remotely interested in providing a pleasant dining service. I was joining a group of friends in their new restaurant. The meal was booked and confirmed under an offer from a third party website. They were not aware of the offer and we invited the manager in from the beginning to resolve the situation. After about six opportunities the manager agreed to honour the deal with no apology or humility. By this time he has completely killed the dining experience before we has even started. Our group of eight friends split up with those who were utterly appalled, including myself, leaving. When you go out for a meal you go out to have a good time and meet up with friends. You shouldn’t have to be put in a dilemma as to leave and cancel your booking especially when you have all got together to meet up and are obviously hungry. I am still really unhappy about the managers appalling attitude to his customers. Fortunately there are other restaurants in George Street and Edinburgh. DO NOT GO.