The One Broadband
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Once again ive had my service cut off
**in response to their poor comment, i have been paying, you guys have failed to action the direct debit each time. And have not given me an account to pay from like all others migrated to you?? You've not even sent a payment link, just a pdf invoice with no way to pay it???? absolute joke of a company. you've also ignored the requests for a deadlock** i will be filing a claim with the ombudsman and small claims court for breach of contract Once again ive had my service cut off, i was one of the first migrated to them with no warning, no contrac ro documents. I still do not have an account with them on their website, once again they have cut my wifi off citing non payment, they have my billing information, i have no way to pay either, they sent no payment link, no notice prior to cutting me off, this is every single month now. They have dire customer service, no phone line, no response to emails, last time i lost connection it took them 3 days to respond. They also do not have evening workers or weekend workers, they only operate under standard 9-5 weekday office hours! Absolute dire company and will be going to the ombudsman over their constant breaches to contract and legislation