Imagine Learning
Read all reviews for Imagine Learning →
Customer Support = Blaming The School
I work for a school that uses Ignitia Christian. As teacher we are always reporting typos, that questions are listed over lessons not covered yet, missing alternative tests, etc. But the response from the customer support is shocking. You will either get the following 1) No we don't see that on our end. 2) We can work on it during the summer. 3) Make a new copy of the class and see if it still persists. (No one can unenrolled students in the middle of the year we would lose their work.) 4) You deleted it or you caused it. I have never seen a company that will blame the customer for their mistakes. Most companies would try to help, it is very strange the way customer support is so lacking. I have lots of attachment proof if needed. I am even making a typo spreadsheet at this point.