I attempted to make a purchase today at Ulta
I attempted to make a purchase today at the Mansfield, TX location. I recently changed my number so of course when Carlos asked me for my number, I could not remember it. The line was long, and I was not going to hold it up. So, I thought I'd forgo any points that I could possibly receive and purchase my products. However, Carlos told me that I could not purchase any products at that store without a phone number. I was astonished! I have been a member since 2022. I have never heard of that. I asked for the policy he said there was not one available. So, I said, "if someone does not have a phone, they cannot buy anything here?" Carlos answered "correct!". I kindly asked for the manager because I was truly perplexed. Chelsea, the manager was very kind and considerate. She vehemently apologized and stated that was not the store's policy and an email could have been used. I told her that Carlos never asked for or mentioned that to me. He was very adamant about getting my phone number. I felt like he did not want to accept my patronage, and his actions felt very discriminatory. Needless to say, I did not get my products, and I will never step into that store again. The customer service at the Arlington and Grand Prairie stores is better anyway.