Sküma Water
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Poor Customer Service and Faulty Items
I have recently had a very negative experience with this company. I have had 2 faulty items within the space of a few weeks with missing feet and leaking all over my worktop. Despite trying to call and requesting a call back due to issues I am having, I have been told there is no option for telephone calls at present (which appears contradictory to a recent review reply I have just read on this site). The company has offered only Whatsapp communication, which can take many days to receive an answer to. I found the product itself to be very clunky to use with constant emptying of what I considered to be a poorly positioned waste water unit (it is at the rear of the unit so not easily accessible when you have to get to it multiple times a day). I found it quite flimsy and didn't have much faith in the build quality for such an expensive item. The hot water didn't get hot enough to make coffee for me, and the cold water was room temperature. I am not having the best experience with getting a refund from this company either, with slow replies and quite a tricky returns process which I didn't find to be readily available (I was informed via Whatsapp of a £75 fine if you don't package the faulty item correctly). I hope to get my money back soon as I have had to purchase an alternative in the meantime and am currently significantly out of pocket.