Ocean Estate Agents
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Efficient but unhelpful staff response
The sale process was smooth and there weren’t unnecessary delays in the process. Unfortunately we felt that our move manager was speaking to the seller’s interest all the time. We were glad we didn’t go for their In-house lawyer as the discussions could’ve been even more one-sided although we’ve been told that in-house lawyers are from a different branch. Simple queries from us were made into complicated, very difficult to follow answers with legal jargon and it felt very frustrating at times giving off the impression that it was being done on purpose When we raised any issues, it felt staff were taking a very defensive approach on behalf of sellers . when we insisted this be discussed with the sellers , we almost always got positive response from sellers. There seemed to be a natural inclination to take the sellers side even without discussing with them. I wouldn’t deal with this agency again if possible