Spring Airlines
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Worst airline ever and is not even cheap
Worst experience that I ever had with an airline. I travel frequently for work and holidays and this was the first time that airline employees treat me and my wife so badly. When I travelled from Shanghai to Tokyo, I used my cabin suitcase which I used many times in other airlines and there wasn’t any issue, the problem came when flying back to Shanghai from Tokyo with the Japanese employees. There were 2 employees waiting with a measurement tape to check our luggage and they said that the width exceeded the limits by 2 cm although the other measures where shorter, they forced us to pay 40£ and check the baggage. When reaching the counter, they took around 30 minutes to check our passports and to verify that Spain was visa free travelling to China, the same procedure was done by 3 different employees. My cabin backpack exceeded the weight by 1 kg and although my wife had 2 kg less, we needed to take most things and rearranged the weight. At no point they think about the passengers as customers or humans. They gave me a seat separate from my wife, I got the last row (33) and my wife got a seat int the 8th row. Later I found out that the seat beside me was actually empty. I will definitely avoid this airline in my next flight to Japan