US Water Systems Inc
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High prices, poor quality and service
For one the prices are expensive. In the beginning I didn't know anything or any better. Parts are high in price to keep systems going especially if failure happens right after warranty period which happens sometimes. The biggest issue is controller failure or uv sensor failure always in a five year time frame. Costly when in the same year you purchase a lamp, sensor & controller. Customer service is no help. Do not seem to care about customers problems with there equipment. Recently had issues with uv intensity fault with system. Messaged a question online to them about typical life span of different pieces of equipment? They responded call tech services. I emailed them. Not sure of wait times that I don't have because I'm rural with well water. I already had a lamp on hand &ordered a glass sleeve & extra lamp. Fault shown 40% intensity on controller. Emailed tech before I started my troubleshooting. Because lamp was replaced In August at expiration. Went good no issues. September 3rd 40% uv. Tech emailed me a picture of uv sensor and asked to clean it. So I powered off, drained,clean the sensor and went ahead replaced lamp just in case I got a faulty one. Along with glass sleeve. Pressure water powered on the lamp went to 100%. I was happy went ate a sandwich went back to check & its at 0% with alarm. Figured it's easier just to call tech member, have on phone to troubleshoot. Their was a wait so I did call back. While waiting I ordered another sensor because I need my water online and sanitary also I figured what's the odds of two bad lamps. He called me back that's when I figured out I'm a drive through paper cup not a loyal customer that never complained just needed help that I didn't get. I explained my issue from the beginning until present after lamp replacement & glass sleeve cleaning sensor twice once before lamp replacement and after along with power down unplug sensor reconnect & 0% intensity still. He replies do you want to wait on new sensor? I'm thinking he knew already I ordered one? My thoughts were well he must pulled up my account. I paused to let him speak to see if he was going to go through steps on troubleshooting because he's the tech. His response was "What do you want me to do about it?" I was shocked at response I pause then he hangs up. Doesn't call back & neither do I. After spending over $1000 on US water equipment & still same problem. I refuse to spend $500 0n controller. I'm moving on and hope to spare anyone else any headaches. In the beginning they were great after I'm all setup and spent money became a loyal customer who appreciated that they helped me with having clean water and things happen but I've gone through 2 controller & sensor in 12 years along with yearly lamp replacement which has to be done but the prices they charge & lack of concern anymore isn't worth it. Basically you can purchase somewhere else like box store or online install yourself or have a plumber to. Have everything canister,lamp, controller etc $300 to $500 for home & bulbs are not over $100 or $200. I can't believe I was so dumb. Shame on me but not no more. I hope this sensor fixes my issue so I didn't waste $300 dollars or same amount to replace US water uv system. Good luck to who reads this.