Zen Internet
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I am not been dramatic avoid these scammers
On the 14th April my service went down, I have since the had 3 tec visits (1x Zen and 2x open reach) I have had to take a total of 2 days off of work. At no point was an alternative service offered such as a 4g dongle at this point have been without service for over 3 weeks. I have also had many(many) hours on the phone running diagnostics. In the end I have signed up with another company.. Here is the best bit, Zen are legally obligated to give you automatic compensation in line with the regulator they are signed up to.. they just offered me 7 days.... Do the maths.. I reported to fault on the 14th April I am still not back up on the 5th June.. 7 days??? They also owe me for the bill they took during the outage. I first realized this was a scam.. yes a scam when the other day after we have exhausted all options and they want me to take another day off work so an open reach tech and come around and do sod all again. I get an email saying "hi sorry for your outage, we need to run some more diagnostics, can you check the Ethernet cable is plugged in" yes.. because the 3 technician visits and 10+ hours on the phone we never checked the cable was plugged in.. this obviously them trying to duck out of their obligations. See you in court. Original review below. Been with Zen for years, from nowhere internet completely down. On Wed I was on the phone over an hour troubleshooting, they decided to send me a router, 2 days later the router shows up but still no internet. 2 hours on the phone this time. They decided they need to send a tech, but then start threatening me with £180 charge.. they leave me with no choice but to disconnect. Really annoyed they are very expensive service so I expect the best.. not threatening me with charges. I want to speak with a team leader who refused.. would rather hide behind his/her keyboard. This is a complete breakdown in customer service.. after requesting to disconnect they offer some sort of watered down line tec that apparently can't even fix it.. so here's my choices. Risk paying £180 take a day off work Pay nothing take 2 days off work be with the internet for longer Or disconnect and leave Your policy has backed me into a corner it's disgusting to be honest. For me it's very simple.. zen should fix my problem end of.. no charges no messing about.. you are after all twice the price of everyone else.