Porter Airlines
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If it was possible to give less than 1…
If it was possible to give less than 1 star I would. I chose Porter as they were the cheapest option to fly to NYC (maybe I should’ve known why they were cheapest) the travel there was fine. It was travelling home. We were scheduled to fly out Dec. 24th at 2pm. About 10am I get an email saying the flights are cancelled and we’ve been rescheduled to the 25th, Christmas Day. With no explanation or accommodations for another night in nyc, no vouchers nothing. Basically you’re flying tomorrow you figure it out yourself. So I called Porter and they immediately said they can’t do anything and to call Expedia (who I booked with) even tho porter is the one who has cancelled the flights but anyways. Called Expedia they said they can’t do anything since it’s porter who has cancelled things and they would call them on my behalf. 2.5 hours on hold on the hotel phone later we decide to just pack up and go to the airport and hope the agent at the desk can help us, since porter over the phone wanted nothing to do in helping their customers. At the desk the woman tells me that only the connecting flight was cancelled and that the flight from NYC to Toronto just left… even tho the itinerary changed to dec. 25 flights details. So she was nice enough to get us on a flight at 3pm with connecting flight in Toronto at 6pm. Since the flight took off late in NYC we landed in Toronto with minutes to spare to get on the connecting flight. Now there is 8 people who need to get on this flight and the pilot calls the other plane and relays this info, we were assured they would wait. Running through the airport and security we get to the gate only for them to tell us that they couldn’t hold the plane any longer despite 8 people needing to be onboard. So instead of holding the plane a little longer now you have 8 angry travellers on Christmas even who were suppose to get home for around 7pm to now there aren’t any more flights out of this airport (Billy Bishop) tonight… there’s only 1 other flight out of Pearson at 11pm (5 hours from now). We’re told that Porter will cover transportation to the airport which was $50 + tax ($10) + tip $10 total for $70. Fast forwards to now once I finally received my reimbursement of $50 as they cannot cover tax and tip they told me, hah! Tells me a lot about the airline if they are trying to nickel and dime their customers to save $20… back to the story, we arrive at Pearson and are waiting to board it’s 11pm now and we receive news that the plane isn’t going to be ready till 12:30am. Never again will I fly porter, even if it was free I wouldn’t choose Porter. Because of how they conducted this “rescheduling” that if I didn’t call and wait on hold for almost 3 hours then risk going to the airport to figure it out, while they did absolutely nothing to help out. Joke of a company, joke customer service.