Rebel Internet
View company profile →
The customer service team are very…
The customer service team are very good, very frienly and very quick to respond but the product is rubbish. We were promised 64mbps had our wifi installed and only got 13mbps and horribly low speeds so we complained and they sent another engineer who sorted the issue but made it clear it would happen again. Low and behold we max out at 30mbps but are still charged the full rate for half the promised speeds and the wifi drops randomly whenever it wants. Currently when writing it has been down for 2 hours. Doesnt feel worth it. Edited to add as I was asked by rebel to amend my review after the issue was dealt with. I was told that the inital offer that I was given of 64mbps was from comparison site and even though that was the offer i accepted rebel themselves didnt offer the deal which seems a bit like a scam. After the first issue an engineer was sent to the house and he said there was an issue with the cabinet that he didnt think it would be possible to fix unless we got fibre optics but i dont know if this was passed over to rebel since i had to bring it up to customer services to even see if it was an option. They also told me multiple times that they would turn off the safe search after i asked but i had to send another email 2 days after to actually have that done. They told me multiple times that engineers would be sent to deal with the issues at a cabinet level so we wouldnt need to be home so i was also very surprised when a surly engineer came into my house to check the wifi after it went down again. I was more surprised when, after they left having "fixed" the problem, it went down at both 8 pm and then again at 10 pm. After this we had another agent come out he phoned to see if i was free that day so i said yes. He came to the house at 10 and left his things, said he had to check something and would be right back. 3 hours later he returned. Since then the wifi has cut out multiple times on all devices, sometimes just on some devices, and usually multiple times a day. Since the start of this month (11 days ago) i have used up 3 GB of my phone data as the wifi doesn't connect at home to the point i cant even use whatsapp. The problem has apparently been upscaled to openreach but i dont see it having an outcome beyond me leaving this company which i kind of saw coming since they were bribing people to join with amazon gift cards. Even as i write this i am home alone in my house with only this device active (since my xbox disconnected midgame) and still no wifi I was given 2 seperant months of free WiFi to compensate for the issues which was nice but useless when the wifi doesnt connect with internet.