Affinity Water
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Poor customer service, will just ignore you rather than answer.
There is apparently a leak on the water pipe into my block of flats which is severely affecting my water supply. Affinity Water advised it is for my managing agents to fix. When I asked for more info i.e. when the leak was reported to the managing agents they stopped answering. Water companies are always trying to claim it's a managing agent issue but I pay a ridulous amount of money for water to Affinity Water. I am paying a frankly scandelous amount of money for water yet I have little to no water in my kitchen and shower every evening and weekend. I work full time so this limits everything and affects my whole life. They refused to consider a reduction in bills despite the fact that I can only do washing up twice a week at most and have to shower elsewhere. They really don't care once they have your money. This has been going on for over 6 months and neither company are responding.