Eb

Mar 15, 2025

Dishonest Scam

Our journey with Sheraton began in July 2011 when we were approached at a theme park as a young couple with a small child. We were invited to what was promised to be a one-hour presentation with the incentive of receiving money to use at a Disney Springs restaurant. Instead, we were subjected to nearly three hours of high-pressure sales tactics where we were led to believe we were becoming part of something "grand and elite." The sales representative aggressively pitched this as a real estate investment, emphasizing that its value would increase over time and that we would be able to pass down this owned and deeded property to our daughter. A full decade later our frustration culminated in an owner's update meeting in July 2022, like our initial presentation, was promised to be an hour but stretched to three hours. Using false urgency tactics, the sales representative pressured us into upgrading our package, claiming we could apply equity from our old unit into the new contract and promising better vacation locations and more flexibility in reservations. They also hid the existence of a $250 annual club fee and additional charges for reservation changes. We've since discovered we can book comparable vacations for significantly less money without the burden of time share ownership. Throughout all our interactions, sales representatives consistently omitted critical information about our children's future obligations. We were never told that our children would be responsible for both the maintenance fees if the timeshare was passed down. Multiple representatives encouraged us to take out additional loans to pay off the timeshare mortgage while concealing that maintenance fees could increase indefinitely, regardless of the mortgage status. When we specifically inquired about maintenance fee changes, we were assured that the amounts shown during our meetings were final and complete. We were never given clear or honest information about our total financial commitment.