eCapital Freight Factoring
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THIS COMPANY HAS BECOME TERRIBLE
I'm not sure what has happened with this company. I was with Bibby when eCapital bought them out a few years ago. I definitely didn't get better but was ok. Long story short, I sold my trucking company out back in February 2023. They wouldn't let me out of my contract then and would not return the reserves I had of over $2300 even though I had no outstanding invoices with them. Fast forward to Sept, I opened a brokerage and reluctantly gave them another try. The credit they are offering my shippers in an absolute joke. I talked with another funding company and they are offering 7 to 10x more for the same client. However, I cant go with them at this time because eCapital is holding me hostage with a UCC on my personal credit even thought they still owe ME money. I have been waiting for 3 days for someone to call me back. Hold times are over 45 minutes for customer service to get absolutely no where. Do yourself a favor and look elsewhere. THIS COMPANY HAS BECOME TERRIBLE!!!!!!!! They may butter you up in the beginning, but the truth comes out soon enough and you will regret your decision. I've heard more than once that it is almost impossible to get out of their contract. I am seeing this now first hand. eCapital has become the vulture of the industry. Update. After sitting literally hours on hold to NEVER talk to anyone and waiting DAYS for replies from Emails, I have now been told it will cost me $750 to get out of my contract when it ends on Nov 30th. I'm still waiting on a reply for an earlier option. THESE ARE THE BIGGEST SCUMBAGS I HAVE EVER DEALT WITH IN 23 YEARS OF BUSINESS. The IRS is more professional and compassionate!!!!! Update: After much arguing, with several people to plead my case, eCapital agreed to waive my $12,500 early termination fee and let me end my contract 2 months early for the normal $750 contract termination fee. They also asked that I update this review for doing so.