Lucky Rentals
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Abusive withdrawal on my account
I received a parking fine (which was unfair in the first place, as I had paid for parking, but anyway). From the agreement I signed, I knew that the company would charge me a $50 extra fee if the fine was paid by them (which is clearly excessive). This is why I specifically asked them whether I should pay the fine myself, even though I was contesting it. They told me no. So, I didn’t pay and query the fine. However, they eventually received the fine, paid it immediately without informing me first (even though the due date was 15 days later!), and directly withdrew the money from my account. I find this behavior completely unprofessional and dishonest. I would never rent a car from them again. Not recommended!