Airport Van Rental
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The Worst!!!!
The Worst!!!! This was the worst experience that I’ve ever had renting a vehicle. I reserved a 15 passenger van in Las Vegas for 5 days. When I arrived at the rental office, the lady there was less than thrilled to see me. She didn’t even acknowledge me as I waited. Whatever happened to good customer service? She tried to push expensive, and extra insurance on me. It got to the point that I had to call my agent on her day off to prove to her that I was covered. I guess my word wasn’t good enough. Although I rented a 15 passenger, I ended up with a 12 passenger van. I settled for that, but I wish that it was clean. The seats were so nasty , that we had to put plastic bags down to sit down. The seats were also torn and raggedy. It was very dirty. I also thought that most rentals start you off with a full tank of gas. Not in this case. It was below half. I went back in to complain and ask for a different vehicle. She stated that that was all that they had, and wasn’t apologetic at all. If it wasn’t peak season, and my family of 11 wasn’t depending on that for transportation, I would have left that work van right there. When I spend my hard earned money for something, I expect to be treated with respect. She didn’t even pretend to care. I will never ever rent from AVR Las Vegas again