TU
TUI Cruises
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Horrible customer service as when l…
Horrible customer service as when l checking my holiday l discovered that my holiday was £800 more than l paid and when l asked for a upgrade they wanted another £700 for it when l said it was cheaper to cancel which they said would cost £600 l then asked to speak to a manager and was told they did not speak to customers l then asked for them to call me back and they then said that they would not call me back and changed it to £2200 as the amount of time remaining till departure. Don’t know whether to cancel or suffer the humiliation as have been a loyal customer for over 10 years and when you have problems they are not there to help but