ASIANA AIRLINES INC.
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The worst Experience with an Airline
After all my Korean colleagues here and in Seoul told me Asiana is better than Korean Air,we try it ..we booked 2 flights. 11 February to Ho chi min from LHR . We asked for social meals and add ours Thai FF... So .. After 32 mails 3 fax 25 calls NO ONE.. get back to us... to check..cause we saw in reservation they add wrong meals and no FF..they try to call me when I was out UK,as I request a mail of confirmation... Noting... I've tried to call many many times... so fortunately 1 girl answered, and she told me she can't help cause system down😄.. OK, so after 2 weeks I've try to send mail to everyone on flyasiana.com... Also, contact star alliance.. Heathrow customer service...asiana in Instagram,Facebook and twitter... I'm disappointed, stressed... no way.. so after one nice operator from MANILA OZ office just get back to us about that frequent flyer as added..also meals request..fantastic...FROM MANILA!!After I checked in reservation and they add FF but the wrong meals....again... After all, I surrender.. We went to the airport and immediately to desk...the giu of Handling Menzies was super nice and he tried to help..but he told me to talk with the supervisor/manager at ck-in.. Ok.. At check in the Handling agent, take.me.to the airline manager/supervisor... So :he didn't introduce himself... stayed seat behind the ck-in desk... smiling... As I saw him all.mails all phone calls and explain problems... he was just saying, "CAN'T HELP.. WE ARE STAFF OF AIRPORT, CAN NOT DO ANYTHING "So I also ask him why no one is getting back to us.. even apologies, even with an upgrade to business, just to apologize..."NO NO.. WE DON'T DO ..AND YOU CAN ASK YOUR TRAVEL AGENT"..the gentleman was really rude as he was laughing all.time and even try to don't see the worst customer service that as he represents the airline give to us.. so when I've told him that I'm a customer and he cannot don't try to help,and I Will complaint..always smiling in front of us and the Handling he just said "OK YOU CAN COMPLAINT, NOT A PROBLEM FOR ME,WHAT WE CAN DO?". I left the gentleman.. Worst management ever Worst customer service ever I've been working for airlines for 10 years in Qatar,Emirates, Royal Jordanian,Mea... and never seen a staff like this. Unfortunately for the OZ staff il London our colleagues in Seoul.find for us management offices in Incheon to complaint so we send to them all mails..and we complaint also.to.th3 Korean Embassy as we ask for support. And hopefully from Seoul they will get back to this gentleman and the LHR office. On board cabin crew was amazing, tried to help me as I was so angry, I didn't heat for 2 flights as my special meal have fish instead of Indian meal...fortunately my girlfriend as vegetarian find a vegetarian meal... but nice for me eat just Bread and butter...but crew staff try to give us a great support,amazing on plane service in all flight!cabin crew OZ top! Staff of airport LHR ,even no apologies, no help and rude manners. Even a mail or an upgrade on return flight to apologies... without any customer experience.. rude We have also a second flight now to come back from Bangkok on 27... already my self ready do have Disappointed discussion at ck-in. We book another flight with asiana in December to Tokyo...ALREADY CANCELLED AND REQUEST REFUND. LAST time with Asiana But GREAT CABIN CREW SERVICE AND AIRPORT HANDLING AGENTS