Energy Ombudsman
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Waste of Time
Everything. I complained about EDF as they were charging me extortionate prices since the installation of the smart meters. I contested these amounts, as they were not in proportion to my previous bills. Despite escalating the complaint to the Energy Ombudsman, they based their findings upon the faulty readings generated from the smart meters, which I had already highlighted were erroneous. Despite, questioning these figures, the Energy ombudsman sided with EDF and only based their figures upon the faulty readings. I requested that as part of the resolution, EDF should send an engineer to assess & replace the meters in order to prevent me form paying excessive amounts, however I was told that they would not agree to this and that EDF would charge me the sum of £100-125 for this. As a so called consumer rights representative, I would have expected more support and enforcement to ensure that the energy company attempted to rectify the issue.