EX
Express Water
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Impossible to buy a spare part
Needed a positioning ring for my whole house filter. It is a plastic piece which can be damaged easily. They do not sell it as a spare part. I wrote customer service to get a couple of them. They send me one for free but arrived damaged. I wrote them again and they insisted me that I can use it damaged. I should have to insist that wanted to buy at least two of them and ask how can I do it. At this time it was hard for me to believe that I could not be able to buy a spare part. They send me another (just one more) I paid for the shipment but also arrived damaged.