Dino Decking
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Absolutely incompetent + unprofessional
Absolutely incompetent and unprofessional team! Confirmed with the team multiple times by call and email and sent over exact measurements for my garden to be decked. They quoted me x3 the amount from multiple of their team members- after showing them this. There are 10 extra boards, packets of fasteners left NOT just a few, grossly miscalculating everything. On the phone they didn’t bother to call back as they said they would, nor would they acknowledge or apologise for their mistakes even though I have the quotes as a PDF reference all saved highlighting their mistakes. In addition they want me to return the boards as they will not collect them (bear in mind these boards measure 4m) and (I’ve already paid a £60 delivery fee)…as it was their mistake and on top of that..they will charge a 10% restocking fee!! Please be aware everyone when dealing with these individuals it’s evident they have a clear agenda with trying to take advantage of customers and having customers pay for the mistakes the company has made!!! There are a plethora of other composite decking companies who I’m sure are upfront and honest