Dorset Vehicle Rentals
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So we hired a medium car weeks in…
So we hired a medium car weeks in advance easily enough, picked the car up easy enough, dropped the car off full of fuel on time with no damage, photos to prove this. And we’re now 2 weeks after returning the car and still no deposit back. I spoke to them 3 days ago and was told they messed up and never released the deposit and was told I would receive the deposit within 48 hrs, well that time has now passed and still no deposit. I would like to say it’s a rare problem but it happened the last time I used them too. I would not use again unless your in no rush to recover your £200 deposit. I’ve tried all morning to ring the same branch but no answer in 2 hours. So after I wrote this a kind lady from Dorset vehicle rental contacted me and personally resolved the issue and also gave me a cash resolution, so overall it got sorted very quickly after response from head office so thank you.