Airport Van Rental
View company profile →
BEWARE!!!! I am out $700!
Unfortunately, at this point, I would leave a negative star review if that was an option. November, I reserved two vans for LV. Next day I received an email confirmation for LA. After no return emails, I called and spoke to "customer service". They said they can change the reservation after checking with the LV office. I asked if I would get an email confirming that the reservation was successfully changed. She said their system can't provide that confirmation, but she could "email me a screen shot of the confirmation when it is approved." NADA! Long story short, after 6 weeks of multiple calls on a weekly basis only one reservation has been refunded. Noone can seem to tell me why I am not being refunded for the second van. "I see it has been flagged for an escalated response." "I should hear something within 48 hours." NADA. Noone can forward me to accounting so I asked who to contact. I was given the name and number for a Marcus. I have left two VM and NADA and NADA! The lack of professionalism and customer service is astonishing! I am guessing after this review; it will seal the deal that they will rob me of close to $700!