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Full Damage Waiver is a scam
I rented a car from Sabiha Gocken Airport office in Istanbul.The car was covered with a Full Damage Waiver. On the 11th of August I found a scratch on the bumper of the car. I contacted the Istanbul office via whatsapp. They told me to go to the nearest police office and get a report of the accident. I went to the Police office and I got the report done as per instructions received. The day before I returned the car, I got a message from the Istanbul office via whatsapp, stating that they would charge me 6.000 TL for the damage. Considering that the car was covered with a Full Damage Waiver I was reluctant in paying this amount but they stated via whatsapp that was a normal procedure. They said I would be refunded by the central greek office simply presenting the invoice, the rental agreement and some pictures of the damage. The day I returned the car I paid the invoice of 6.000 TL and I was reassured that I would get the reimbursement simply sending the documents (rental agreement, invoice and pictures) required. Once back, on the 21st of August I sent all the documentation asking for reimbursement. On the 22nd of August I got the following reply: Dear Mr. Panata, We apologise for any inconvenience may has caused to you. Our representatives advised us that you have been charged since you didn't provide them with a police report. The document which is listed as a police report is a witness report, which is not valid for their insurance. We remain at your disposal. This is totally incorrect. When I found the scratch on the car, I asked via WhatsApp to the representative in Turkey and he gave instructions on how to proceed. They never mentioned the fact that the report was not valid neither that it could not be accepted. They said that the invoice of 6000 TL was a normal procedure and that I would get the refund from the central office of Autounion.