Ingrams Water & Air
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Purchased two no-vac Mrcool linesets
Purchased two no-vac Mrcool linesets. The 3/4 line cracked when trying to install from defect. I contacted ingrams for replacement and they told me it was not a defect but I broke it. These lines are very rigid and hard to bend even with a lot of force. I did not bend it severely enough to cause a crack but the line also did feel like it had no rigidness and bent a lot easier than the other 3/4 line I boggt and installed with no issue. I had to buy another complete lineset from another company because I will not deal with Ingrams ever again. I have purchased over $5k worth of equipment over the last two years from them for two HVAC replacements but they can’t replace one defective part! They also wanted a 15% restocking fee for a part I bought that I found I did not need that was still in the box!