Zoro
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I purchase a product (Bi-Pass Closet…
I purchase a product (Bi-Pass Closet Track Kit, 72"L x 2-5/8"W) at zoro site, I wanted and finally, they sent me the wrong part (2"w not 2-5/8"W) of course that does not help me, so I called they apologize and said they will send the right parts this time. I asked to verify its really 2-5/8"W, they did. I waited 10 days , and then been notified by my bank that they refund me the order why ? I called zoro and apparently, they do not even have that part, and never sent it (10 days ago) and of course did not think to tell me so I wont waste my time. of course they refund me the wrong amount (did not refund shipping as their policy is not to define shipping, even if they are not shipping anything !! really ?) so basically its a company that charges you for parts they do not have and charge you for shipping even when they do not ship anything, or ship the wrong part, and of course does not care your time, so not care enough to tell you about it. after I scream about it, they said they will refund the whole thing. I will never buy in Zoro.com anymore ,many other stores that care about customers ...