LIDS Sports Group
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I bought a hat online for my son for…
I bought a hat online for my son for Christmas... When he opened it on Christmas morning, there was no packing slip or receipt in the box and the hat was too big.... We were told we couldn't even exchange it for the same hat at the lids store...then we we called customer service, I was on hold for 45 minutes the person picked up and hung right up on me... Then I called back, was on hold another 40 minutes only to be told I'd have to return the hat, wait up to two weeks for a refund, then repurchase!! The girl I spoke to had a serious attitude problem and when I asked for her supervisor SHE STRAIGHT HUNG UP ON ME!!! HORRIBLE CUSTOMER SERVICE!! I bought the hat on sale, so now I'll have to pay $15 more FOR THE SAME DAMN HAT!! QUITE A SCAMMING RACKET YOU HAVE GOING THERE LIDS!! Why would anyone even order online then?? It's a waste of time and money!! SCREW LIDS!!!