Travelocity
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never booking with travelocity again
never booking with travelocity again. i needed to change my location of my flights, i booked a roundtrip for me and a one way for my sister. i saw online i can change the locations for an additional fee of $15 but i had to call in. the wait time was an hour! by time i reached the first agent, the price had gone up to $48 to change the price and that was just for our departing flights. i explained that i still have a return flight and have to change that location as well. in the midst of me explaining that, she hangs up. so i went online and saw the flight change for $40. i had put in 2 call back requests so i got another call back pretty quickly. got another agent and he stated that now the location change is $65 and my return flight change would be a little over $140. in just a matter of an hour? then i stated to him that a later flight would work and he stated that one location change would be 40 and the other would be 65, for the same flight? i stated to him that not even 17 mins ago the previous agent said $48, prior to that it was $15. he stated that i should book and lock in the $65 and they will listen to the previous call and, after their investigation, if the previous agent quoted another price, they will refund me the difference. my return flight was still over $140 to change the location of. i asked to speak to a manager or supervisor at that point and he stated that one will call me back in a few hours. unacceptable! i then mentioned a refund and he stated that my tickets were non refundable and they can issue flight credit. i then told him i would wait for a supervisor. i waited maybe 30 mins and he hung up as well. mind you, with the second agent i provided a call back number, he did not call back. i went online and saw the location change for both me and my sister flight leaving was $40 and i found a later return flight for myself at no additional cost so i changed mine and wen to change my sisters and now her location change online is $65, for the same flight in a matter of 5 mins. i called travelocity back and have been on hold now for a hour and 20 mins. i reached out to them on facebook messenger and instagram, no response. at this point, i will NEVER book with travelocity again! ive been on hold for a hour and 25 mins, finally get someone on the phone, explain the issue and no response. this is beyond!