LOT Polish Airlines
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Worst Customer Service
Customer Service is worse than the so called Budget Airlines....which LOT is not when you see their ticket prices. They changed their website so you have to call Customer Service to make any changes to your flight, even if you buy a flexible ticket. I was on a flexible Business Class ticket trying to change the date. No response to online forms, no response to messenger chats and zero response on the phone. After a total of 4 hours on hold I still didn't get to talk to agent. A week of online forms and messages and zero response. Doesn't matter what class you fly. Terrible, will not be flying with them again if at all possible. I had to fly on the dates I was booked on because I couldn't get to talk to anyone before my flight.