Economy Energy
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Desperately poor company
Desperately poor company - double bill upfront, but do not tell you the amount. I chose to leave after they said my dual fuel bill would go up by £400 in a year. as I was over £400 in credit after only 5 months so I expect a refund, my new supplier gave final reading 6 weeks ago but they still will not produce my final bill, they say 6-8 weeks now, however every week previous to this they say "the bill is being made up" and to call next week, a really drawn out automated phone answering system takes over 5 minutes before you get into a queue- I hope I get my money - Also there customer service is unprofessional, I received a email addressing my complaints but they only answered on points where they were technical correct ( not customer friendly ) - I replied to their email asking for them to clarify my other complaints - no reply for 4 weeks now. - Avoid this company looks to me as if they are holding my money to gain what little interest they can from it - I regret ever having sign up with this company.