Stephanie

Sep 20, 2025

Predatory Company that Delivers None of What it Promises

I'm deeply unimpressed with this company. In hindsight, it's an obvious scam. Cons: 1) Bad Messaging: The company cannot seem to figure out how long a scan should take. I've seen estimates provided by company representatives ranging from 2-72 hours. The page showing an active scan mentions an estimate of 24-48 hours in one spot and 48-72 hours in another. They also don't make clear in their FAQ that you can theoretically cancel your membership online. It only mentions contacting support (who are somewhat less than helpful - see point 7). 2) Usability: The usability is really awful. Once logged in, it should be immediately apparent how to get to account information. "Launch app" does not clearly indicate that it will open a browser window or lead to anything helpful on a non-mobile device. I had no idea how to see the currently running scan short of using the emailed link. After clicking on everything I could find, I finally found a link to search history that appeared in the top navigation bar on the FAQ page. 3) Exorbitant Pricing: Confining to a 3 mile radius for over $20 is ridiculous, especially coupled with the generous offer to expand to 19 miles for $49.99 (likely not including their mystical tax rate - see point 4). 4) Pricing Transparency: The pricing is not remotely transparent. The advertised price plus tax (in both my jurisdiction and the company's listed jurisdiction) does not add up to the charged price. Buying a single scan signs you up for a "membership." I cancelled within a few days so I cannot respond to their allegations on other reviews that you'll never be charged multiple times for a single scan. I will note that when I cancelled it informed me my account would remain active through the end of the billing cycle and that if it were a one and done charge, there would really be no membership to cancel. 5) Search Time: There is no reason the search should take as long as it did, especially for a radius that small. This is especially true given that no "AI" or "facial recognition" exists anywhere near the search results I saw. The actual mechanism that the search uses is laughably basic and would run in minutes (more details in point 6). 6) Product needs work: The actual search function is a bit of a joke. I know for a fact the person I searched for has multiple profiles, all of which this service failed to locate. I found them through another service that was cheaper, transparent in its pricing, and somehow managed to search the entire United States in less than an hour (compared to the 40 hours this service took). Considering all the matches look nothing like the photos I provided but all match the name given and age, it's laughable to argue that this service uses anything approaching "AI" or "facial recognition." It's string and integer comparison and nothing more. That can be run in minutes even over large data sets. This company seems extremely predatory, claiming to provide services it is either too incompetent to provide or has no intention of trying to provide. If the search had provided even one result by another name or made the least attempt to order matches by similarity of appearance, I wouldn't feel so confident making this assertion. 7) Customer Service: I brought up several of these points in an email before the scan finished running and requested a refund. To their credit, they got back to me in about 13 hours. However, given how predatory the rest of their practices seem, I don't find it a coincidence that they did not respond until after the scan completed. They also failed to respond to any of my inquiries beyond indicating that the scan I said I no longer wanted had been completed with a link to where I could see results. (I also requested my membership be cancelled, asked for clarification on their pricing, and pointed out their own company could not figure out how long a scan should take.) Actually, I'll be fair, the representative did say that the standard cost for a single search was $21.13 and there is no discount applied in the transaction. But this makes even less sense. The advertised price was $17.99 at the time. This would make the applied tax rate about 17.45%. However, the representative also claimed that there was no discount applied, but the advertised price was a discount. Standard pricing was $35.98. 8) Inaccurate Math: The company can't do basic math. On the main page: $29.99 is not 60% off $59.98, nor is $34.99 68% off $69.98. Even using the non-discounted single search price as a baseline, the percentages are still wrong. Pro: 1) The only smidgen of credit I will give is that it produced results outside the indicated radius. This would have been nice if the rest weren't so damning. And all the results were within about 25 miles or so. Bottom line: Save your money and a headache and look elsewhere.