Learning Curve Group
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Do not recommend- do not waste your time
Up until December 2024, the company I work for partnered with Learning Curve to provide staff with Level 3 AET qualifications. Initially, this arrangement appeared promising, particularly as the course had transitioned to online delivery during the COVID-19 pandemic—a reasonable adaptation given the circumstances. I began the course in June 2023 alongside many of my colleagues, unaware of prior issues my employer had encountered with Learning Curve. At first, the course content was well-structured, and the instructor was professional and supportive. I took the program seriously, as completing the qualification was essential for a promotion. However, significant issues arose during the final stages of the course. Despite being initially told that our practical exam would be completed online with colleagues, we were suddenly informed—in the penultimate lesson—that we would need to deliver our lessons in a physical classroom setting. This abrupt change created considerable logistical challenges. For instance, I live in the south of the country, and no suitable location was arranged for me to complete the required assessment. Dates were proposed and then postponed, and the responsibility of resolving the situation seemed to fall back on the learners. The lack of clear planning and communication was frustrating and unprofessional. A year later, after much back and forth, I was finally allowed to complete my final lesson online, as originally advertised. By this point, the delays and lack of organisation had already cost me the promotion I was pursuing, as the qualification was required for the role. Over the course of that year, I exchanged hundreds of emails trying to resolve issues and complete the course. After completing my practical exam, I was asked to resubmit work I had already submitted. Despite repeatedly providing the requested materials, the case was passed between different staff members, requiring me to re-explain the situation each time. This happened multiple times, with no resolution. Access to my online account had expired per their policies, but the team insisted I use it to upload documents, showing a clear lack of understanding of their own procedures. Ultimately, my company decided to sever ties with Learning Curve due to the consistent failings and lack of accountability. While Learning Curve promised to rectify the situation for affected learners, it is now 2025, and I still have not received my certificate. Despite submitting all required work multiple times, the company has stopped responding to me entirely. This experience not only affected me but also many of my colleagues, all of whom faced similar challenges. My employer has reported Learning Curve’s failures to relevant authorities and confirmed that no further contracts will be awarded to them. The lack of professionalism, accountability, and effective communication has left a lasting negative impression. Learning Curve’s inability to deliver a service they were paid to provide—particularly in a sector as critical as education and training—raises serious concerns about their competency and reliability. I cannot recommend them based on this experience.